Saturday, June 14, 2008

Generic User Accounts | Exchange 2007 Shared Mailboxes

In an organization, there are mailboxes required that are shared by many individuals in a particular department... I will say them as generic accounts that a group of people use for common mail access. However, the Information Security team may take it as offensive as they have an active mailbox enabled user account... and if you decide to close on them, it becomes really difficult as users are used to them as it helps them to organize and manage their tasks efficiently... and instead creating the Distribution List with the same email address won't solve the purpose.

In Exchange 2007, we have concept of shared mailbox recipient type. When we create a mailbox as 'shared' it creates a disabled active directory account to which the mailbox is connected. Shared mailboxes do not have an associated password so we must grant mailbox permissions for the users requiring access to that mailbox.


  • Disabled accounts act as a security measure.
  • Since the user account is disabled by default no initial password is required.
  • If desired, existing mailboxes can be converted to shared mailboxes. Users can still be able to access emails and continue to receive emails on that mailbox.
  • Will let the users to continue their operations more or less the same way.
  • No need to setup Distributions Lists on account of closure of their respective generic accounts.