Wednesday, November 12, 2008

Information Store Crashing, Exchange 2007

The Microsoft Information Store Service (Store.exe) is repeatedly crashing an Exchange 2007 Mailbox Server.
In the application log, we get the following error message and store.exe is crashing due to EXCDO.DLL file:

Faulting application store.exe, version XXXX, time stamp XXXX, faulting module EXCDO.DLL, version XXXX, time stamp XXXX, exception code XXXX, fault offset 0x00000000001ed390, process id 0x1fc8, application start time XXXX.

Have opened up a case with MS PSS and had them analyze the crash dumps. They have identified it as a Bug. The issue is casued by Mac's, Entourage clients that does calendar bookings in the ICS format and the crash is occuring due to Entourage Client accessing a badly created ICS.
MS will provide a fix to this issue in Update Rollup 6.

If anyone is experiencing this issue, make sure you call MS PSS first thing and have them provide the temp bug fix to you.


Anonymous said...

Thanks for posting this man, saved me some time and headache troubleshooting this problem.

Anonymous said...

Its really useful information to me and I'll check it for expriencing troubleshooting for information programming errors on program. I bought products from Microsoft Coupon Codes which gives me more reliability on microsoft services and products.

Alexis said...

I have heard about different problems with MS Exchange but I have never had such problem as my last. It disappointed me and I came to the conclusion that it would be right to use one tool. I made a suitable choice and besides this program would be effective not only my problem - exchange mail recovery.

Viagra Online said...

The Microsoft Information Store Service is one of the best one help , so I think that it is so important to many customers in the world, so the information is so excellent !!

Brown Wise said...

The information store is a very critical component for Exchange Server database. A VSS backup application also leads to Information Store service to crash repeatedly.

In order to resolve this issue either download and install the Update Rollup 5 for Exchange 2007 Service Pack 1 OR use a third party Exchange recovery solution.